Job Summary

The Loss Draft Associate monitors the claim and repair process for losses suffered by borrowers and accurately documents all activity pertaining to the claim; provides timely processing of claim funds and works with borrowers and various third-party vendors ensure property is returned to original condition.

Duties and Responsibilities:

• Collect and evaluate required documentation in order to monitor repairs of damaged homes and/or property.
• Verify all repairs identified by Insurance Carrier are repaired timely.
• Disburse damage claim funds to borrowers and contractors in accordance with requirements.
• Order property inspections to ensure repairs are being completed correctly and timely.
• Accurately document all activity throughout the process in a working file, department spreadsheet and servicing database.
• Maintain contact with the borrower throughout the repairs to ensure funds are disbursed and inspections are ordered in a timely manner.
• Demonstrate patience, empathy and professionalism when interacting with borrowers and third party vendors via phone, email or letters.
• Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established by the company, investors, state and federal regulatory authorities, and local ordinances.
• Respond to consumer calls, written correspondence, and emails in accordance with investor guidelines.
• Monitor the tracking for loans to ensure property is restored to original condition.
• Respond to escalated customer service inquiries.
• Share information and make recommendations to improve overall department performance and service levels, customer service initiatives, etc.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and when promised.
• Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to customers’ requests.
• Stay current on changes in industry regulations.
• Other related projects as assigned

Qualifications

• High school diploma or GED required and one year of related experience. Associate’s degree is preferred
• Strong data entry and computer skills, including Microsoft Office products (Outlook, Excel, Word)
• Basic math and accounting skills.
• General knowledge of overall mortgage lending processes and documents required by conventional and government mortgage loans, terminology, and applicable compliance and regulatory requirements related to insurance.
• General knowledge of the types of hazard insurance.
• Demonstrate patience and professionalism when interacting with consumers.
• Prior loss draft experience preferred.

If you are a self-motivated, results-oriented administrative professional who thrives in a fast-paced environment, please send your cover letter and resume to our Human Resources department.

EOE – qualified veterans and minorities are encouraged to apply