Loss Draft Associate

Website OSC

Job Summary

The Loss Draft Associate monitors the claim and repair process for losses suffered by borrowers and accurately documents all activity pertaining to the claim; provides timely processing of claim funds and works with borrowers and various third-party vendors ensure property is returned to original condition.

Duties and Responsibilities:

  • Collect and evaluate required documentation in order to monitor repairs of damaged homes and/or property.
  • Verify all repairs identified by Insurance Carrier are repaired timely.
  • Disburse damage claim funds to borrowers and contractors in accordance with requirements.
  • Order property inspections to ensure repairs are being completed correctly and timely.
  • Accurately document all activity throughout the process in a working file, department spreadsheet and servicing database.
  • Maintain contact with the borrower throughout the repairs to ensure funds are disbursed and inspections are ordered in a timely manner.
  • Demonstrate patience, empathy and professionalism when interacting with borrowers and third party vendors via phone, email or letters.
  • Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established by the company, investors, state and federal regulatory authorities, and local ordinances.
  • Respond to consumer calls, written correspondence, and emails in accordance with investor guidelines.
  • Monitor the tracking for loans to ensure property is restored to original condition.
  • Respond to escalated customer service inquiries.
  • Share information and make recommendations to improve overall department performance and service levels, customer service initiatives, etc.
  • Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and when promised.
  • Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to customers’ requests.
  • Stay current on changes in industry regulations.
  • Other related projects as assigned

Qualifications

  • High school diploma or GED required and one year of related experience. Associate’s degree is preferred
  • Strong data entry and computer skills, including Microsoft Office products (Outlook, Excel, Word)
  • Basic math and accounting skills.
  • General knowledge of overall mortgage lending processes and documents required by conventional and government mortgage loans, terminology, and applicable compliance and regulatory requirements related to insurance.
  • General knowledge of the types of hazard insurance.
  • Demonstrate patience and professionalism when interacting with consumers.
  • Prior loss draft experience preferred.

If you are a self-motivated, results-oriented administrative professional who thrives in a fast-paced environment, please send your cover letter and resume to our Human Resources department.

EOE – qualified veterans and minorities are encouraged to apply

To apply for this job email your details to mmccullough@breckgrp.com

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