Help Desk Specialist

Website Breckenridge Group

About Breckenridge

We’re more than a collection of insurance industry brands. Over the last decade, Breckenridge Group has built a reputation for delivering strategic solutions, insights, perspectives and support that help our agents, businesses, financial and carrier partners protect and grow their institutions. Our best-in-class companies deliver a range of risk-management products, services, technology, and expertise to inspire results in the most efficient and effective way possible. We’re experienced in critical infrastructure, technology and compliance practices – yet genuinely entrepreneurial and collaborative in spirit.

Breckenridge offers a fast-paced work environment with several diverse subsidiaries, competitive compensation/benefits, state-of-the-art technologies, and exceptional colleagues. This role requires a self-motivated and confident individual willing to participate in building a world-class organization.

Job Summary

The help desk team at Breckenridge supports multiple divisions, each with it’s own complexities. The Help Desk Technician is responsible for maintaining and monitoring end-user workstation functionality including software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.

Responsibilities

  • Monitor, respond to and update/close work orders and tickets assigned from the help desk
  • Provide support to staff on all company-supported applications
  • Troubleshoot computer problems, determine source and advise on appropriate action.
  • Administer end-user workstations and supports end-user activities
  • Investigate user problems, identify the source, determines possible solutions, test and implement solutions
  • Install, configure and maintain personal computers, networks, workstations, file servers, network cabling, VOIP telephone system and other related equipment, devices and systems
  • Add/upgrade and configure disk drives, printers and related equipment
  • Perform and/or oversee software and application installation and upgrades
  • Maintain site licenses for department/organization
  • Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
  • Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties
  • Develop and conduct various training and instruction for system users on operating systems and other applications
  • Assists with setting up new offices and office moves as needed
  • Assist users in maximizing use of networks and systems
  • Other related duties as assigned

Qualifications and Competencies

  • Associate degree in information technology. Bachelor’s degree preferred.
  • At least one year of help desk experience in a similar setting
  • Strong customer service skills
  • Proven ability to work effectively in a team environment
  • Strong verbal and written communication skills
  • Excellent computer skills and ability to use technology effectively and efficiently, including MS Office skills (Word, Excel, Outlook)

If you are a self-motivated, results-oriented administrative professional who thrives in a fast-paced environment, please send your cover letter and resume to our Human Resources department.
EOE – qualified veterans and minorities are encouraged to apply

To apply for this job email your details to mmccullough@breckgrp.com

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